Granted, not everyone is interested in blow-by-blow documentation of the reorg discussion. Still, I’m going to post pieces of this FOIA that I found interesting or informative. I did my own redactions of folks’ names when I didn’t think they added anything.
One of the great things about elderly wisdom is the ability to detect long-term signals from short-term noise. Many of us exposed to previous organizational improvement efforts will recognize concerns from the past in these reorganization documents. Which is not to say that people didn’t address them then. But organizations are like gardens, if you don’t cultivate them continuously, they will grown into a jungle of weeds. Instead of continuous improvement, you might get continuous accretion of programs and rules, punctuated by intense focused efforts to streamline. After all, in 1993, we remember various efforts at downsizing, streamlining, removing layers and all that:
The National Performance Review is about change–historic change–in the way the government works. The Clinton administration believes it is time for a new customer service contract with the American people, a new guarantee of effective, efficient, and responsive government. As our title makes clear, the National Performance Review is about moving from red tape to results to create a government that works better and costs less.
These are our twin missions: to make government work better and cost less. The President has already addressed the federal deficit with the largest deficit reduction package in history. The National Performance Review can reduce the deficit further, but it is not just about cutting spending. It is also about closing the trust deficit: proving to the American people that their tax dollars will be treated with respect for the hard work that earned them. We are taking action to put America’s house in order.
Note that trust, deficits, efficiency, costing less, and responsiveness were issues then…fortunately all those have been fixed (not)! Plus we have added concerns about transparency and accountability (related to trust).
Here’s the text of a letter email from Chris French to “All FS” called Thoughts and Updates.
Good morning,
I write to you this am from Salt Lake City where this week we had an agency leadership meeting at our SLC Geospatial Office. I want to take moment to thank all of the agency employees at our office for their hospitality and feedback as we descended on their workplace. It was good to see colleagues I haven’t seen in years and new folks that I met first time. I also saw first hand how our return to work has located folks together and what that means.Our work session was focused on what we want our agency to BE as we work though our current staffing and future workforce. Chief Schultz asked us to create a shared vision for how we would become a more operationally focused agency – an agency that enables effective field work with decision making driven to lowest levels.
We met with agency leaders, forest supervisors, R&D representatives, and department leaders. We hosted open dialogues with District Rangers and agency Fire staff asking them – what needs to change and what is important to keep? In those calls we heard many operational issues including radio repeater failures, problems with our one device policy for fire fighters, and a wide set of issues from capacity and staffing losses, purchasing, or policies that just make work harder in the field. While we have taken immediate steps to address many of these concerns, the issues are wide and require us to rethink and change how we do business. This was the driver of our session and a foundation to the agency we will become.
Collectively we are committed to make your work easier to accomplish and that you have the tools, processes, and decisions to deliver our mission better than we do today. Frankly, so many of these issues, like the DR that has not been able to get a new printer for months, have been around for a long time and we have accepted that this is just the way the Forest Service works. We are committed to be a responsive agency leadership listening to you and our partners and making the changes that must be made. It will take time but we are committed.
Thank You – we so appreciate your dedication to our service –Chris
As a long term FS veteran, the attention to a wide range of problems reminds me somewhat of Transformation, but also of the Pilots- where we worked on relatively small but annoying things, and had hope that we were able to make things better.. and did, at least in the Ochoco Pilot. Thanks to the wonders of modern search engines, I found this classic “Transforming Organizational Structures’ from the Clinton Admin (1993) which seemed relevant, I bolded a few.
Periodically, since the 1950’s, agencies have tried to reform their field structures. Some, such as the Social Security Administration, successfully transformed their field structures and trimmed staff while enhancing service. But most have not been as successful. For example, the Department of Veterans Affairs has tried and failed to close underused hospitals. Likewise, the Department of Agriculture has faced difficulties in closing offices where the administrative costs to run the office exceed the costs of the services delivered. In addition, the Department of Housing and Urban Development has been forced to maintain offices that it does not want. And the list goes on.
The predominant barriers to change include: congressional concerns about the adverse effects on local economies; agency concerns for maintaining services while trying to fulfill multiple missions; and the lack of a generally accepted process to identify offices for closure.
Fortunately, federal models exist where these barriers have been overcome. For example, the Department of Agriculture’s recently developed plan for closing selected field offices is well designed and participative and used objective measures as a basis for decisionmaking. The best federal models focus on both customer need and the mission of the agency, assess future needs in relation to existing structures, permit organizational boundaries within and between agencies to be crossed, and maintain service levels.
And the Forest Service is mentioned:
The three most commonly cited barriers to change are existing regulations, laws, and concern that “we haven’t done it that way before.”
First, federal entities often quote their own regulations as reasons not to try new ideas or “think outside the boxes.” Agencies often have discretion in how they implement laws, but are frequently restrictive in their interpretations. Regulations are then developed with an emphasis on reporting and policing, rather than accountability. The Forest Service, in a pilot project, found that 70 percent of its regulatory “barriers” were self-imposed, and not required by legislation. Other NPR reports (notably, Reinventing Human Resource Management; Mission-Driven, Results-Oriented Budgeting; and Reinventing Federal Procurement) have identified specific ways in which agencies have historically interpreted legislation in a more restrictive manner than necessary. As a result, new ideas and innovation are difficult to implement within this rigid framework and the regulations themselves become an excuse for abandoning more innovative management styles.
Second, legislation is cited by both employees and management as a justification for agencies not to cooperate across organizational lines. However, legislation usually does not prohibit but rather inhibits inter-organizational cooperation.
The third barrier, a fear of the unknown, is significant. But most of NPR’s recommendations are modeled after successful experiences that have occurred on a small scale in some agencies, or have been implemented in states, localities, the private sector, or other countries that have pursued culture changes analogous to those sought by NPR. The strategies highlighted in this report were chosen because they offer the most hope and best leverage for genuine change on a large scale.
I guess we can add another barrier, negative attitude toward Administration that proposes changes. And changes are being litigated, by some of the same groups which supported the same kinds of ideas in 1993. Hard not to see the fickle finger of partisanship. So maybe instead of reducing barriers, we are accumulating them.
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